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Microsoft Dynamics 365

Overview

Microsoft Dynamics 365 is a complete business management solution that enables businesses to consolidate all of the customer information they collect in a single location so they can create a clear picture of customers from first contact through purchase and post-sales. Dynamics 365 solutions include:

  • Sales Automation
  • Customer Service
  • Marketing Campaigns, Events and Surveys
  • Project Management and Automation
  • Finance and Operations
  • Payroll
  • Warehousing and Inventory
  • HR and Talent Management Solutions

 

Speak with a consultant...

 

We can help you with...

 

  • Strategy

Translating business objectives, performing gap analyses and mapping your business processes to Microsoft Dynamics 365

  • Solution Design and Implementation

Defining data models and entities, performing configuration and designing high-value business workflow and processes

  • Reporting and Insights

Creating reports, dashboards and integration with Power BI

  • Configuration and Customization

Extending Microsoft Dynamics 365 with Customization Development Services

  • Integration

Connecting Microsoft Dynamics 365 to back-office enterprise-resource-planning and line-of-business applications

  • Deployment and Adoption

Deployment, 'go-live' support, as well as training for your users

  • Ongoing Support and Maintenance

We can provide you with ad-hoc support, help desk facilities and service level agreements

 

What does it do?

 

Dynamics 365 will satisfy the needs of most organizations. The list below describes what Dynamics 365 can do for your business:

 

Dynamics 365 Sales

 

Find the right opportunities, build trusted relationships, and take swift action with Dynamics 365 for Sales—sales force automation with unified relationship data and built-in AI.

 

  • Identify the right buyers

Increase conversion and win rates with lead and opportunity scoring based on advanced scoring models for likelihood to convert and buy.

  • Connect with prospects

Increase response rates through warm introductions from colleagues who are already emailing, meeting, and collaborating with prospects.

  • Tailor engagement

Deliver in-the-moment and relevant interactions based on embedded insights that recommend personalised talking points and next best steps.

  • Optimise email engagement

Show sellers when and how customers interact with their emails, so they can be more proactive and responsive in their communications.

  • Keep relationships on track

Focus on high priority customers with signals from Dynamics 365 and Office 365 that reveal relationship health and risks.

 

Dynamics 365 Customer Service

 

Personalize customer service and create effortless support experiences through any channel and on any device.

 

  • Deliver value at every touch point

A 360-degree view of each customer’s journey enables agents to anticipate needs and personalise every interaction.

  • Guide agents to optimal outcomes

AI-driven insights guide agents to the right actions by surfacing relevant information exactly when they need it.

  • Resolve issues proactively

Avoid service and support issues with predictive care. Analyse data from connected devices and take action before warning signs become a problem.

  • Engage with customers on any channel or device

Make it easy to find answers through self-service, communities. Intelligently route cases from any channel to the right agent for quick resolution.

 

Dynamics 365 Marketing

 

Turn prospects into business relationships. Find and nurture more sales-ready leads by moving beyond basic email marketing. Connect sales and marketing, automate processes, and make smarter decisions to maximise your marketing results.

 

  • Create and nurture leads

Generate more leads across multiple channels and nurture sales-ready leads with personalised experiences.

  • Align sales and marketing

Prioritise leads, automate hand-off, and empower sellers with shared information and connected processes.

  • Make smarter decisions

Improve marketing ROI with embedded intelligence and analytics that track marketing performance.

  • Innovate with a modern and adaptable platform

Enhance your automated marketing capabilities with an application that’s easy to tailor, extend, and connect to other apps and services you already use.

  

Dynamics 365 Field Service

 

Innovate with proactive service. Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.

  • Drive operational efficiency with IoT

Enhance your service experience by proactively detecting, troubleshooting, and resolving issues so a technician is dispatched only when necessary.

  • Engage your customers

Provide customers with self-service portals, proactive updates, and technician tracking to ensure a positive experience at every step.

  • Optimise your resources

Automate and improve scheduling to dispatch the right technician and get the most value out of your resources.

  • Innovate with an adaptable platform

Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services you already use.

  • Make technicians more effective

Empower technicians with a 360-degree view of your customers and real-time guidance to improve resolution time and earn customer trust.

  • Modernise field service with mixed reality

Troubleshoot issues in context and enable technicians with heads-up, hands-free video calling and mixed reality annotations on Microsoft HoloLens.

  

Dynamics 365 Project Service Automation (PSA)

 

Profit from your projects. Build trusted customer relationships by delivering outstanding project experiences. Dynamics 365 for Project Service Automation empowers you to deliver profitable projects on time and within budget while increasing employee productivity.

  • Manage projects with confidence

Plan and deliver successful projects using a predictable and customer-centric service delivery model.

  • Increase productivity

Empower your service professionals to deliver their best work through intuitive and collaborative tools.

  • Optimize your resources

Anticipate resource demand and ensure the right resources are on the right projects, keeping utilization high.

  • Innovate with a modern and adaptable platform

Drive innovation with an application that's easy to tailor, extend, and connect to other apps and services you already use.

  • Forecast project profitability

Prioritize project-based sales opportunities with built-in intelligence to plan for successful outcomes.

 

Dynamics 365 Business Central

 

Accelerate your business growth. Unify global financials and operations to empower people to make fast, informed decisions. Dynamics 365 Business Central helps businesses adapt quickly to changing market demands and drive rapid business growth. Read more about what Business Central can do for your business.

 

Tell me more...

 

Call us now on 1300 667 577 to talk to one of our specialists or use our contact form here.

We will be more than happy to discuss your specific needs and arrange a no obligation demo and free trial.