Microsoft Copilot Solutions



The next era of business applications is being transformed by generative AI. Users will increasingly expect their CRM and ERP applications to include AI-powered expertise. AI is also increasing the accessibility of low-code development, helping non-technical users bring their ideas to life.

Copilot in Dynamics 365 and Power Platform brings the latest AI breakthroughs to users in every line of business, improving customer experience, employee empowerment, and operational efficiency.

Use the resources on this page to help build your knowledge and position these new technologies as key differentiators in helping your clients transform their businesses.

With our expertise in Dynamics 365 and the Power Platform, we empower organizations to unlock the full potential of AI and drive transformative business outcomes. Whether you're looking to optimize sales, enhance customer service, or supercharge your marketing efforts, our comprehensive suite of services will accelerate your AI journey.


AI Strategy and Design: We understand the critical role that AI plays in today's business landscape. Our team of AI experts collaborates closely with your organization to develop a tailored AI strategy that aligns with your specific business goals. We assess your existing processes and data landscape to identify opportunities for AI integration. By understanding your unique challenges, we design AI solutions that enhance productivity, streamline operations, and drive innovation.


Implementation of Dynamics 365 Customer Engagement Apps: Our experienced team specializes in implementing Dynamics 365 Customer Engagement Apps for Sales, Customer Service, and Marketing. Leveraging the power of Microsoft Copilot and AI Builder, we supercharge these apps with advanced AI features, providing you with a competitive edge. By integrating AI capabilities, we enable your organization to deliver personalized experiences, make data-driven decisions, and optimize customer interactions.


AI Features of Copilot in Dynamics 365: Microsoft Copilot brings a range of powerful AI features to Dynamics 365 Sales, Customer Service, and Marketing, including:


  1. Sales AI Features:

    • Predictive Lead Scoring: Identify high-potential leads and prioritize sales efforts.
    • Opportunity Insights: Gain proactive insights and recommendations to accelerate deal closure.
    • Conversation Intelligence: Analyze sales call recordings to uncover valuable insights and coaching opportunities.
  2. Customer Service AI Features:

    • Knowledge Article Recommendations: Provide agents with AI-powered suggestions for relevant knowledge articles to resolve customer issues quickly.
    • Sentiment Analysis: Analyze customer interactions to gauge sentiment and proactively address potential issues.
    • Case Classification: Automatically classify and route cases based on their content, ensuring efficient and accurate resolution.
  3. Marketing AI Features:

    • Customer Segmentation: Leverage AI-driven segmentation to target specific customer groups with personalized marketing campaigns.
    • Predictive Customer Scoring: Identify the most promising leads for marketing and sales teams to focus their efforts.
    • Social Listening: Monitor social media platforms to gain insights into customer sentiment and preferences.



Benefits for Your Organization: By partnering with us for AI implementation, your organization can experience significant benefits, including:


  1. Increased Productivity: AI-powered automation and intelligent features enable your teams to focus on high-value tasks, driving productivity and efficiency across your organization.

  2. Enhanced Customer Experiences: Personalization, proactive insights, and faster issue resolution provided by AI empower you to deliver exceptional customer experiences, fostering loyalty and satisfaction.

  3. Data-Driven Decision-Making: AI-driven analytics and insights enable data-driven decision-making, helping you uncover new opportunities, optimize processes, and drive better business outcomes.

  4. Improved Sales and Marketing Performance: Leveraging AI in Dynamics 365 Sales and Marketing boosts sales effectiveness, increases lead conversion rates, and enables targeted, personalized marketing campaigns that drive engagement and revenue growth.


Leveraging the Power Platform: The Power Platform provides a low-code environment that enables organizations to build custom AI-powered solutions with ease. Our experts leverage the Power Platform's AI Builder to create intelligent workflows, predictive models, and chatbots that streamline processes, automate tasks, and enhance customer interactions. By leveraging AI on the Power Platform, your organization can unlock new levels of efficiency and innovation.


Scenario Examples of AI Leveraging:

  • Sales Forecasting: Utilize AI algorithms to predict future sales and optimize resource allocation accordingly.
  • Sentiment Analysis: Automatically analyze customer feedback across various channels to gauge sentiment and take proactive


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Call us now on 1300 667 577 to talk to one of our specialists or use our contact form here.

We will be more than happy to discuss your specific needs and arrange a no obligation demo and free trial.