In this course students will learn how to configure and deploy the AI features of Microsoft Dynamics 365 including Sales Insights, Customer Insights and Customer Service Insights.
Module 1: Introduction
This module introduces the concept of building an analytics environment for Microsoft Dynamics 365 and Power Apps. You will learn about the tools and resources that are available as well as best practice methodologies and fundamentals.
Lab 1: Analytics Orientation
Module 2: Analytics Options
This module presents the various options available in Dynamics 365 and Power Apps for analyzing data.
Lab 1: Exploring analytics in Dynamics 365
Module 3: SQL Reports
In this module you will learn about the process to create custom reports, how to configure your reporting environment and how to use the different tools available for building custom SQL reports that connect to the Common Data Service.
Lab 1: Set up your Reporting Environment
Lab 2: Create a custom Report
Module 4: Power BI Reports and Dashboards
In this module you will learn how to connect Power BI to Dynamics 365, bring data in the Common Data Service into a Power BI dataset, build custom Power BI reports and dashboards, and surface Power BI Dashboards inside Dynamics 365 Model-driven Apps.
Lab 1: Set up your Power BI Environment
Lab 2: Build a Power BI dashboard
Module 5: Dynamics 365 Artificial Intelligence
This module introduces you to the AI features of Dynamics 365. You will learn how to configure Customer Insights, Sales Insights and Customer Service Insights in Dynamics 365.
Lab 1: Set up Sales Insights
Lab 2: Set up Customer Service Insights
Module 6: The AI Builder
This module introduces you to the AI Builder in Power Apps. You will learn how to configure the AI Builder by building AI Models that showcase practical implementation of Form processing, Object Detection, Prediction, Text Classification and Entity Extraction.
Lab 1: Implement Form Processing
Lab 2: Implement Object Detection
Lab 3: Implement Prediction
Lab 4: Implement Text Classification
Lab 5: Implement Entity Extraction
Students should have an existing working knowledge of Microsoft Dynamics 365, Microsoft .Net and Microsoft SQL Server. As a minimum, students should attend the prerequisite course ‘Introduction to Microsoft Dynamics 365’.