Training Solutions

Microsoft Dynamics Training


We are Microsoft Dynamics 365 and Dynamics CRM 2016 training specialists for some of Australia's biggest brands and organisations.

Unlike more 'generic' training providers we are experts in the implementation and customization of Microsoft Dynamics 365, CRM 2016 and CRM Online, and therefore we offer customers a wealth of knowledge and the best return on your training investment.

Our courses focus on the latest versions of Dynamics 365 and CRM, including Microsoft Dynamics CRM Online Update 1 and Microsoft Dynamics CRM 2016 On-premise with Service Pack 1. All are based on the offical Microsoft exam requirements and count toward certification paths.

All of our courses have been created by our expert team of content authors and instructors led by industry recognised MCT's (Microsoft Certified Trainers) for Microsoft Dynamics 365 and CRM 2016.

Courses can be delivered on-site or within one of our comfortable training centres conveniently located in each major city throughout Australia and New Zealand, including Sydney, Melbourne, Brisbane, Perth and Auckland.

Please contact us for a chat with one of our Training advisers or if you require detailed course descriptions.


Microsoft Dynamics Training Courses



Microsoft Dynamics 365 Training
Contact us for our latest Microsoft Dynamics 365 courses
We have developed a suite of instructor-led courses that focus on each of the components that make up Microsoft Dynamics 365 including, Sales, Marketing, Financials, Project Service Automation, Customer Service, Operations and Field Service. We can also provide more technical training that covers Microsoft Dynamics 365 Customization and Configuration as well as initial Deployment and Administration. Every attendee receives a course manual and are guided through a series of comprehensive labs by a Microsoft Certified Trainer for Microsoft Dynamics.
Brisbane Melbourne Sydney Perth Auckland
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Microsoft Dynamics CRM 2016 Training
90125A: Introduction to Microsoft Dynamics CRM 2016 (1 Day) - $700
A great course to learn how to start working with CRM and all its features. Includes working with CRM through the popular Outlook integration. No previous experience of CRM is required for this course. Every attendee receives a course manual and are guided through a series of comprehensive labs by a Microsoft Certified Trainer for Microsoft Dynamics 2016.
Brisbane Melbourne Sydney Perth Auckland
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Microsoft Dynamics CRM 2016 Training
90546A: Sales Management in Microsoft Dynamics CRM 2016 (1 Day) - $700
This course introduces the capabilities of Sales Management in Microsoft Dynamics CRM 2016 that allow you to track and manage the sales process from potential to close. This course provides insight on sales process information, and introduces the tools available to analyze and report on sales information. This course guides you through the tools that help make the internal processes simpler and easier so your sales force can focus on what is important—creating a differentiated experience for your customers. Every attendee receives a course manual and are guided through a series of comprehensive labs by a Microsoft Certified Trainer for Microsoft Dynamics 2016.

Brisbane Melbourne Sydney Perth Auckland
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Microsoft Dynamics CRM 2016 Training
90545A: Customer Service in Microsoft Dynamics CRM 2016 (1 Day) - $700
This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2016. This course provides an insight into all of the powerful Customer Service functionality capabilities within Microsoft Dynamics CRM 2016. Additionally, this course guides you through the process of working with your customers in Microsoft Dynamics CRM 2016, including: resolution of customer complaints and services issues cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations. This course demonstrates the rich and relevant view of your customer that provides your team with actionable insights, including the use of knowledge management in a centralized knowledge base. Every attendee receives a course manual and are guided through a series of comprehensive labs by a Microsoft Certified Trainer for Microsoft Dynamics 2016.

Brisbane Melbourne Sydney Perth Auckland
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Microsoft Dynamics CRM 2016 Training
90542A: Microsoft Dynamics CRM 2016 Customization and Configuration (3 Days) - $2450
This course describes the techniques required to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. The topics covered include Security; creation and configuration of entities; design of forms views and charts; auditing and Solutions. The course describes each topic and how each topic relates to the other topics to produce a full configured, effective solution. Every attendee receives a course manual and are guided through a series of comprehensive labs by a Microsoft Certified Trainer for Microsoft Dynamics 2016.

Brisbane Sydney Melbourne Perth Auckland
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Microsoft Dynamics CRM 2016 Training
90539A: Microsoft Dynamics CRM 2016 Administration, Installation and Deployment (3 Days) - $2450
This three-day training course provides individuals with the skills to administer, install and deploy Microsoft Dynamics CRM 2016. The training material focuses on the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the primary Microsoft Dynamics CRM components: the Microsoft Dynamics CRM Server, the E-Mail Router, and Microsoft Dynamics CRM for Office Outlook. The course also covers upgrading from earlier versions, configuring an Internet-facing Deployment and administration tasks. Every attendee receives a course manual and are guided through a series of comprehensive labs by a Microsoft Certified Trainer for Microsoft Dynamics 2016.

Brisbane Sydney Melbourne Perth Auckland
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Microsoft Dynamics CRM 2016 Training
90442: Learn Microsoft Dynamics CRM 2016 in 4 days (4 Days) - $3150
A great course to learn everything about Microsoft Dynamics CRM 2016 if you have no previous experience of the product. This course covers the modules in the Introduction course (1 day) and then guides you through the complementing Customization and Configuration course modules (3 days). Every attendee receives a course manual and are guided through a series of comprehensive labs by a Microsoft Certified Trainer for Microsoft Dynamics 2016.
Brisbane Melbourne Sydney Perth Auckland
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Microsoft Dynamics CRM 2016 Training
90290A: Marketing Automation in Microsoft Dynamics CRM 2016 (1 Day) - $700
Focusing on the Marketing module of CRM, this course provides Marketing Managers, Marketing Representatives and Business Owners with a complete understanding of how to use Campaign Management in Microsoft Dynamics CRM to track, automate, execute and optimise an effective Marketing Campaign. Every attendee receives a course manual and are guided through a series of comprehensive labs by a Microsoft Certified Trainer for Microsoft Dynamics 2016.
Brisbane Melbourne Sydney Perth Auckland
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Microsoft Dynamics CRM 2016 Training
90292A: Project Management in Microsoft Dynamics CRM 2016 (1 Day) - $700
Focusing on the Project Management module of CRM, this course provides Project Managers, Representatives and Business Owners with a complete understanding of how to manage Projects in Microsoft Dynamics CRM. Every attendee receives a course manual and are guided through a series of comprehensive labs by a Microsoft Certified Trainer for Microsoft Dynamics 2016.
Brisbane Melbourne Sydney Perth Auckland
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Microsoft Dynamics CRM 2016 Training
90293A: CRM Portals in Microsoft Dynamics CRM 2016 (1 Day) - $700
This course analyses the CRM Portal in detail with focus on building an external portal or web app that integrates with Microsoft Dynamics CRM 2016 and CRM Online. It also discusses how to use CRM portals in situations that have complex integration requirements. Every attendee receives a course manual and are guided through a series of comprehensive labs by a Microsoft Certified Trainer for Microsoft Dynamics 2016.
Brisbane Sydney Melbourne Perth Auckland
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Microsoft Dynamics CRM 2016 Training
90289A: Whats new in Microsoft Dynamics CRM 2016 (1 Day) - $700
Focusing on the new features of CRM, this course provides users who are familiar with Microsoft Dynamics CRM 2011, 2013 and 2015 a look into the new features of Microsoft Dynamics CRM 2016. The course is perfect for users who want to upgrade their existing skills from previous version of CRM to CRM 2016 or the latest version of CRM Online. Every attendee receives a course manual and are guided through a series of comprehensive labs by a Microsoft Certified Trainer for Microsoft Dynamics 2016.
Brisbane Sydney Melbourne Perth Auckland
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Microsoft Dynamics CRM 2016 Training
90444A: Processes: Workflow, Dialogs, Business Process Flows and Custom Actions in Microsoft Dynamics CRM 2016 (1 Day) - $850
This course provides attendees with an in-depth understanding of the Processes creation tool in Microsoft Dynamics CRM 2016. Attendees will get hands-on experience of creating their own Workflows, Dialogs, Business Process Flows and Custom Actions giving you the required foundation to create CRM Processes in your own organisation and start automating your existing business processes. Every attendee receives a course manual and are guided through a series of comprehensive labs by a Microsoft Certified Trainer for Microsoft Dynamics 2016.
Brisbane Sydney Melbourne Perth Auckland
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Microsoft Dynamics CRM 2016 Training
90445A: Reporting in Microsoft Dynamics CRM 2016 (1 Day) - $850
This one-day instructor-led course, Reporting in Microsoft Dynamics CRM 2016, provides students the information to better understand reporting methods along with more advanced reporting features of Microsoft Dynamics CRM 2016. The course examins the in-built Reporting Wizard as well as constructing reports outside of CRM using SQL Server Reporting Services (SSRS) and PowerBI. Every attendee receives a course manual and are guided through a series of comprehensive labs by a Microsoft Certified Trainer for Microsoft Dynamics 2016.
Brisbane Sydney Melbourne Perth Auckland
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Microsoft Dynamics CRM 2016 Training
90446A: Administering Microsoft Dynamics CRM 2016 (2 Days) - $1340
This two-day course, Administering Microsoft Dynamics CRM 2016, provides individuals with the necessary techniques to plan, develop, apply, and examine administrative tasks within Microsoft Dynamics CRM 2016. Every attendee receives a course manual and are guided through a series of comprehensive labs by a Microsoft Certified Trainer for Microsoft Dynamics 2016.
Brisbane Sydney Melbourne Perth Auckland
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Microsoft Dynamics CRM 2016 Training
90296A: Microsoft Dynamics CRM 2016 Fast Track for Developers (4 days) - $3500
This four-day instructor course covers all modules in the Microsoft Dynanmics CRM Customization and Configuration course with an added day for more deep dive customization including Ribbon and Command Bar customization and Common Platform Operations using the Microsoft Dynamics CRM SDK. Every attendee receives a course manual and are guided through a series of comprehensive labs by a Microsoft Certified Trainer for Microsoft Dynamics 2016.
Brisbane Sydney Melbourne Perth Auckland
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Microsoft Dynamics CRM 2016 Training
90295A: Extending Microsoft Dynamics CRM 2016 (3 Days) - $3500
This course offers detailed and interactive information on how to develop extensions for Microsoft Dynamics CRM 2016, with focus on extension methods documented in the Microsoft Dynamics CRM SDK. It provides instruction on the use of a number of Common Platform Operations, on how to query and execute these operations, as well as on developing a concise understanding of business process implementation and workflows. In addition, the course describes how to use Plug-ins, application event programming, client extensions and web resources. Finally, it includes a summary overview of the integration between Azure and Microsoft Dynamics CRM 2016. Every attendee receives a course manual and are guided through a series of comprehensive labs by a Microsoft Certified Trainer for Microsoft Dynamics 2016.
Brisbane Sydney Melbourne Perth Auckland
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Microsoft Dynamics CRM 2016 Training
90447A: Integrating Microsoft Dynamics CRM 2016 with other Solutions and Apps - $1500
This one-day course, Integrating Microsoft Dynamics CRM 2016 with other Solutions and Apps provides students with the tools and information to help them better understand and integrate Microsoft Dynamics CRM 2016 and CRM Online with SharePoint, Exchange, Office, Skype (click to call) and PowerBI. Every attendee receives a course manual and are guided through a series of comprehensive labs by a Microsoft Certified Trainer for Microsoft Dynamics 2016.
Brisbane Sydney Melbourne Perth Auckland
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If you don't see the course you need here, please call and we will create a custom course that will fit with your requirements.


Private, Custom Training and Group Training


Sourcing and booking training can be a pain. We can provide your organisation with a single tailored training solution that caters for your end users, power users, administrators and developers.

We specialise in organising and delivering private or group training solutions that are customised to meet your specific course and logistic requirements.

Contact one of our Training consultants to discuss your requirements now.


Why train with us?


In brief..

  • All of our training courses focus on the latest version of Microsoft Dynamics CRM 2016 and CRM Online with Office365.

  • We know Microsoft Dynamics CRM inside out and have extensive experience with all versions of the product (4.0, 2011, 2013, 2015 and 2016).

  • We are consultants as well as trainers with proven 'battle scar' experience deploying Microsoft Dynamics CRM out in the field. As one of our training customers you will benefit from this experience by getting more value for your training dollars.

  • We have been providing Microsoft Dynamics CRM training for 10 years to hundreds of customers including SME's through the large government agencies and blue chip organisations.

  • We are MCT's (Microsoft Certified Trainers) for Microsoft Dynamics CRM 2016.

  • We produce our own high quality courseware and expert subject matter which is used in all of our courses.

  • Our course manuals are well written books full of tips and tricks, labs and walk-throughs. Not just a print out of course slides (like you get with other training providers).

  • Our courseware is built around exam objectives and count towards real Microsoft qualifications and certifications.

  • All attendees have access to our training environment for up to 30 days after the course completion.

  • All attendees have access to a training and certification consultant after the course completion.

  • We will customise course content to your needs and requirements. We will also create a course from existing modules from across multiple courses for a more tailored course experience.

  • We can create 'context' or 'problem' specific training taking into consideration your organisations needs and issues.

  • We can come to your offices to deliver a course if more convenient.

  • We have comfortable and modern training centres located in all major cities including Sydney, Melbourne, Brisbane, Perth, Canberra, Adelaide, Darwin and Cairns.

  • We specialise in training large groups and organisations.

  • You will have one point of contact for all your training needs.

  • A better return on your investment...


Testimonials


Bupa Healthcare


The trainer was very helpfull and had a very in-depth knowledge of the product. He also did not mind us drilling down into our specific issues with CRM. Very well worth attending these courses if you want to get the full benefit from Microsoft Dynamics CRM.

Queensland Health


Excellent trainer. Covered all of our requirements and more.


Getting Started


To find out more about our training courses and solutions please call one of our Training consultants who will be glad answer any questions you may have and understand your requirements further.

Call us now on 1300 667 577 or use our contact form here.