ESCRM - Complete business solutions for JSA and DES providers

Microsoft solutions for Employment Services

"A better solution for the Employment Services Industry..."


"With the ever changing landscape that is the Employment Services industry, Employment Services providers need a solution that will grow with their business, a solution that delivers guaranteed value today and tomorrow, and a technology partner that can keep up with the latest industry and technical developments."

Consultant Dashboard

Consultant Caseload and Activity Dashboard (Microsoft Outlook Integration)

Built on Microsoft Dynamics CRM 2011 (used by 1000's of organisations worldwide), ESCRM allows Employment Services providers to track and manage all business activity through integrated software components that include CRM, Intranet, Portal (website), Business Management Modules and the Microsoft Office Suite of applications (Outlook, Word, Excel).

ESCRM increases consultant and manager productivity by managing caseloads through Microsoft Outlook and tracking all activity such as time spent with Contacts, Job Seekers and Employers. ESCRM provides the tools that allow branches, departments and teams to work collaboratively and intelligently with Job Seeker activity tracking and Vacancy suggestive skills matching making it easy for consultants to perform their jobs, secure placements and manage outcomes.

Managers benefit from powerful search and reporting as well as claim, branch and consultant KPI dashboards and forecasting tools that integrate with DEEWR data.

ESCRM is the only employment services solution that can integrate all of your systems together through seamless integration with Microsoft Outlook 2007\2010. Activity and data captured on your Intranet, your Website and through ESS is pulled directly into Outlook to significantly reduces double data entry and maximize efficiency through business process automation and workflow.

ESCRM will keep providing value to your business with a range of optional modules that include: HR and Employee Management, Marketing\Event Management, Financial System integration with MYOB\QuickBooks\AX\GP\NAV, Policies and Procedures module (Quality Assurance framework and ISO), SharePoint Intranet integration and Website Forms and Tools integration.

It's time for a better solution for the Employment Services industry. It's time for ESCRM.

(Please read the full list of features below)


Portal (Website Integration)

Employment Services (JSA)

  • My Tasks and Caseload Dashboard

  • Job Seeker Activity Tracker – Caseload to Placement

  • Suggestive Job Seeker to Vacancy Matching

  • EPF Form and Approval Workflow

  • Assessment Forms and Approval Workflow

  • Placement to Outcome Notifications

  • Post Placement Support Alerts and Follow ups

  • Track Diary Sessions in your Outlook Calendar

  • Reverse Marketing

  • Easily manage all Organisations, Vacancies and Relationships

  • Advanced Searching and Reporting

  • KPI’s, Goal Tracking and Analytics

  • Notifications and alerts ensure compliance

  • Seamless integration with MS Outlook and DEEWR Data

Training Services

  • Manage Training Courses and Schedules

  • Online Course Enrolment Forms and Approval

  • Training Calendar

  • Manage Training Resources and Locations

  • Track Job Seeker attendance and registrations

Business Management

  • Track Suppliers, Invoices and Purchase Orders

  • Manage and Track Marketing Campaigns

  • Manage your Events and Conferences

  • Easily send Direct Email

  • Create Newsletters, Print and Mail Merge Letters

Reporting and Analytics

  • Claims and Revenue Analysis Dashboard

  • Placement to Outcome Conversion Dashboard

  • Site Caseload Statistics Dashboard

  • Site \ Region Performance Dashboards and KPI’s

  • Star Rating Dashboard – Track toward your Goals

  • Organisational Performance Dashboard

  • JSA and DES Analytic Reports and Dashboards


  • Track Emails, Appointments and Contacts all through Outlook

  • Streamline process with Online Forms and Workflow

  • Powerful Ad-hoc Reporting

  • Upload your company branded document templates

  • Easily create your own Custom Views, Forms and Reports

  • Export to MS Excel and PDF

  • MS Word Mail Merge integration

  • Access via Internet Explorer or Outlook

  • Integrates with MYOB and QuickBooks

  • Integrates with Microsoft SharePoint

  • Integrates with your Website

  • Integrates with DEEWR Data

  • Intuitive and User Friendly

Getting Started

To find out more about ESCRM please call one of our consultants who will be glad to arrange a consultation so that we may understand your requirements further.

Call us now on 1300 667 577 or register your details here.

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